FREQUENTLY ASKED QUESTIONS

Don’t know where to start? We’ve got you covered.

Get a quote here!

Screen Printing

Embroidery

Digital Printing

DTF

Printed Neck Labels

Fold & Bag

Relabelling

For more information on each service check out the ‘How We Do It’ page.

Yes, see the minimums below for each style of decorating:

Screen printing - 20 units

Embroidery – 20 units

Digital printing – 20 units

Relabelling - 50 units

Printed neck labels – 100 units

Yes, in most cases this is not a problem.

For example;

10 women’s tees + 10 men’s tees (20 units total) or

15 tees + 5 singlets (20 units total)

We cannot mix different garment styles such as caps, tote bags and fleece.

Please note, the print must be the same colour and design across all items

Yes but this is by appointment only. To book in a time to come to our showroom please shoot us an email.

Yes, we supply garments for most orders. We work with plenty of international and local based suppliers.

Here’s a few of the suppliers we work with;

AS Colour

American Apparel

Comfort Colours

C3 Apparel

Gildan

Grace Collection

JB’s Wear

Ramo

Sportage

Syzmik

If you wish to supply your own garments these do need to be approved by our team prior to accepting the order. We need to know the brand, fabric composition and colour. In some cases, we will need extra garments to test the quality of the print. We don’t accept already worn/washed garments.

Garments need to be labelled with your job details, arranged according to size and ready for production. When posting your garments to us, please reference your invoice number and full name / company.

We don’t take responsibility for potential garment defects if your garments are being sent directly from a supplier. We recommend you check the garments prior to having them sent to us.

Our turnaround time is 7-10 business days once payment has been received. This can extend to 15 business days during the peak season.*

We are able to do rush orders or quicker turnaround times. When you submit an order please confirm the deadline you need it by. In some cases, we may need to charge a rush order fee.

The production will be longer if you have multiple decorations and finishing. This will be confirmed when placing your order.

*for orders over 5000 units please allow extra time

Shoot us an email or give us a call! Generally, we will respond within 24 hours.

When getting in touch please send us the following;

Order Quantity:

(MOQ 20)

Printing Type:

Screen print, DTG, DTF, embroidery

(You can leave this blank if you’re not sure or you’d like us to recommend a print type)

Product Style:

(T-shirt, Hoodies, Hats)

Deadline:

(We have a turnaround time of 7-10 working days)

Artwork Placement:

(i.e “I’d like the front design to be a small left chest print and the back to be large”)

Design:

(We need the final artwork to be able to properly quote you)